The support agents we see on our site are people that have a specific role in our lives. They may be our family, friends, neighbors, co-workers, or the people we’re hiring to help us get the job done. They may not have the title of “support agent,” but they’re all people that help us accomplish our goals and get us to our best results.
There are probably a multitude of support agents on our website, but most of those people have a certain job description. Our support agents are often the ones who help us through tough times, and are usually the people that are working to make sure we keep getting what we need without our knowledge. They may be the ones who are doing the dirty work when we need to get our hands dirty, or they may just be our constant source of support.
As a support agent, you can’t expect to be treated like everyone else. All you can do is try and offer the support that you can. Sure you can say that you’ve been doing this for years and it’s not like you’re taking advantage of people. But if you’re treating someone like they have no agency, it’s going to make them feel like they’re something they’re not.
Because they do. Because they do. Because they do.
Support agents are the people who try to help people. They help them get back on their feet, get their life back on track, and make sure they get the help they need to get it. That’s why support agents are usually people in their mid to late thirties. Most of the time its people who have been working for support agents for years.
The fact is that when it comes to support agents, there are a lot of different tiers. There is the “official”, the “bureaucratically trained”, and the “informally trained”. The officials are the ones who are actually trained to help the customer. The officials are required to have a degree in a specific area of study, and they will likely do the customer a favor by recommending an agent who can help them.
There are a lot of different tiers of support agent. There are the official support agents, the ones who are trained in specific areas, and the informally trained ones. The officials are the ones who are actually trained to help the customer. The bureaucrats are the ones who will recommend an agent who can help them. The informally trained support agents are the ones who are not very well trained and are only required to use the phone.
the official support agents are mostly the ones who are trained on everything that can be done to fix the customer’s problem, like getting them to a doctor, taking them to lunch, or giving them a ride to the airport. The informal support agents are the ones who are not even trained on this, but are instead tasked with making the customer feel “normal”.
Support agents are usually in the best place to solve the customer’s problem, not in the customer’s head. The customer is usually the one who’s supposed to handle all the problems, but because she’s busy doing something else, the customer is likely to ask help from the support agent. If the customer doesn’t ask the agent, then it’s not a problem.
One of the best ways to solve the customer’s problem is to make the service agent feel normal. That is, make her feel like she can do her job. Making a customer feel like she can do her job is the best way to make the customer feel like she is their friend.